Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Last Updated: June 2026
Introduction
Alvonex Ltd ("Alvonex", "we", "our", or "us") is committed to protecting your privacy and handling your personal information in a transparent and secure manner.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with us.
Who We Are
Alvonex Ltd
United Kingdom
Email: support@alvonex.co.uk
If you have any questions regarding this Privacy Policy or your personal data, please contact us using the details above.
Information We Collect
We may collect the following information:
Information You Provide
Information Collected Automatically
When you visit our website, we may collect:
How We Use Your Information
We use your information to:
Where permitted, we may also send marketing communications. You may unsubscribe at any time.
Legal Basis for Processing
We process personal information where:
Payment Information
Payments are processed securely by third-party payment providers. We do not store full payment card details on our systems.
Sharing Your Information
We may share information with:
We do not sell your personal information to third parties.
Cookies
Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.
You can control cookies through your browser settings.
Google Analytics and Advertising
We may use services such as Google Analytics and Google Ads to understand website performance and improve advertising effectiveness.
These services may collect information about your interaction with our website in accordance with their own privacy policies.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.
Your Rights
Under UK data protection law, you have the right to:
To exercise these rights, please contact us.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle personal information, please contact:
Alvonex Ltd
Email: support@alvonex.co.uk
Last Updated: June 2026
Overview
At Alvonex, we want our customers to be satisfied with their purchase. This Returns & Refunds Policy explains your rights and our procedures regarding returns, refunds and replacements.
Unopened Products
Customers may return unused and unopened products within 14 days of receiving their order for a refund.
To qualify for a refund:
Customers are responsible for return postage costs unless the item is faulty or supplied incorrectly.
SIM Cards
For security, fraud prevention and hygiene reasons, SIM cards that have been:
cannot be returned or refunded unless they are faulty.
Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us within 14 days of receipt.
Where appropriate, we may:
We may request photographs or further information before processing a claim.
Order Cancellations
Customers may cancel an order before it has been dispatched for a full refund.
Once an order has been dispatched, the returns process outlined above will apply.
Refund Processing
Approved refunds will be issued using the original payment method.
Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
Non-Refundable Items
Refunds will not be provided for:
unless the item is faulty or your statutory rights apply.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Alvonex
Email: support@alvonex.co.uk
We aim to respond to all enquiries as quickly as possible.
© 2026 Alvonex Ltd. All Rights Reserved | Company No. 14908808
support@alvonex.co.uk