All UK Network SIM Cards in One Place

Last Updated: June 2026

Overview

At Alvonex, we want our customers to be satisfied with their purchase. This Returns & Refunds Policy explains your rights and our procedures regarding returns, refunds and replacements.

Unopened Products

Customers may return unused and unopened products within 14 days of receiving their order for a refund.

To qualify for a refund:

• The product must be unopened and unused.
• The product must be returned in its original packaging.
• The product must be in a resalable condition.

Customers are responsible for return postage costs unless the item is faulty or supplied incorrectly.

SIM Cards

For security, fraud prevention and hygiene reasons, SIM cards that have been:

• Opened
• Activated
• Registered
• Used

cannot be returned or refunded unless they are faulty.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 14 days of receipt.

Where appropriate, we may:

• Provide a replacement
• Issue a full refund
• Arrange an alternative resolution

We may request photographs or further information before processing a claim.

Order Cancellations

Customers may cancel an order before it has been dispatched for a full refund.

Once an order has been dispatched, the returns process outlined above will apply.

Refund Processing

Approved refunds will be issued using the original payment method.

Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.

Non-Refundable Items

Refunds will not be provided for:

• Opened SIM cards
• Activated SIM cards
• Registered SIM cards
• Used SIM cards
• Products damaged through misuse

unless the item is faulty or your statutory rights apply.

Contact Us

If you have any questions regarding returns or refunds, please contact:

Alvonex

Email: support@alvonex.co.uk

We aim to respond to all enquiries as quickly as possible.